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Title
Text copied to clipboard!Night Receptionist
Description
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We are looking for a night receptionist. We are seeking a team member to work the night shift, manage our hotel's front desk services, and provide professional and friendly service to our guests. This position is responsible for ensuring the smooth operation of the hotel during nighttime hours. The night receptionist handles guest check-ins and check-outs, verifies reservations, answers phone calls, follows security procedures, and responds to emergencies.
Candidates are expected to have experience in customer service, strong communication skills, a sense of responsibility, and the ability to work night shifts. Preference will be given to individuals who can use hotel management software, possess basic computer skills, and can make quick decisions when necessary. The night receptionist is a key representative of the hotel and works to maintain the highest level of guest satisfaction.
This position is ideal for those looking to build a career in hospitality, prefer working at night, and enjoy direct interaction with guests. The night receptionist must be prepared to handle any situation that may arise during the night and coordinate with other departments. Additionally, they are responsible for preparing end-of-shift reports and passing on information to the morning shift.
A successful night receptionist is detail-oriented, able to work under pressure, and capable of anticipating guest needs. This role contributes to the overall operation of the hotel while ensuring guest safety and satisfaction.
Responsibilities
Text copied to clipboard!- Handle guest check-ins and check-outs during the night shift
- Answer phone calls and emails
- Verify and update reservations
- Follow security procedures
- Respond to emergencies
- Prepare end-of-day reports
- Resolve guest complaints
- Maintain general order of the hotel
- Communicate with other departments
- Manage cash and billing operations
Requirements
Text copied to clipboard!- Ability to work night shifts
- Experience in customer service
- Strong communication skills
- Basic computer knowledge
- Familiarity with hotel software
- Responsible and detail-oriented
- Ability to work under pressure
- Knowledge of English or another foreign language is a plus
- Team player
- Friendly and professional attitude
Potential interview questions
Text copied to clipboard!- Are you available to work night shifts?
- Have you worked at a hotel front desk before?
- Which hotel software systems are you familiar with?
- How do you handle guest complaints?
- Do you speak English or any other foreign language?
- How would you respond in an emergency?
- How do you manage stressful situations?
- How well do you work in a team?
- What are the advantages of night work for you?
- What are your expectations from this position?
